Veterans NHS Wales

Who is Veterans’ NHS Wales for?

Veterans’ NHS Wales is a priority mental health service for veterans and reservists who have served in HM Armed Forces and who have a suspected service-related mental health condition.

Veterans sometimes develop service-related mental health problems and these can occur for many reasons ranging from deeply shocking operational experiences to difficulty adapting to civilian life.

You do not need to have served in a combat role in the Armed Forces to experience service-related psychological health problems.

Who can refer to Veterans’ NHS Wales?

Referrals are welcomed from:

• Veterans and Reservists (self-referral)
• Primary care services (GP, primary mental health services)
• Secondary mental health services (CMHT, in-patient services)
• Third sector organisations (The Royal British Legion, Change Step etc.)
• Armed Forces (DCMHS)
• Family members (with consent)
• Any other professional working with or supporting a veteran

How to refer to Veterans’ NHS Wales

You can refer by:

• Completing our online referral form on the Veterans NHS Walse website

Do you experience any of the following since military service?

• Sleepless nights?
• Frequent conflict with partners, family members and friends?
• Difficulty coping with day to day tasks?
• Avoiding social activities?
• Feelings that you have changed since military service?
• Feelings of guilt or shame?
• Symptoms of depression, anxiety or PTSD?
• Coping with symptoms through use of alcohol, drugs or self-harm?

What veterans have said about Veterans’ NHS Wales

• “This was the first time that I felt that I was speaking to a therapist who understood my issues as a veteran”
• “The treatment was rightly challenging, but has been extremely effective – even when I sometimes did not believe it would work”
• “After ten years of diagnoses I have made a big step forward now instead of being in the situation during flashbacks I can now see myself from outside which is hugely important for me”
• “My therapist was great and knew how to handle the subjects I talked about”
• “My therapist was able to make me see things in a different way and help me and my family become closer than we have ever been”

Where to get more information

Veterans’ NHS Wales
Psychological Therapies Dept.
Heddfan Unit, Wrexham Maelor
Croesnewydd Road, Wrexham
LL13 7TD

Telephone: 03000 857964

Visit the Veterans NHS Wales website

Out-patient clinics are available in

• Mold
• Wrexham
• Llanfairfechan
• Welshpool (North Powys)
• Denbigh

Useful contact numbers

Veterans' Gateway 

24 Hour First Point of Contact

1. Free phone: 0808 802 1212
2. Text: 81212 (request call back)
3. Visit the Veterans Gateway website

24 Hour Mental Health Helpline for Wales

1. Freephone: 0800 132 737
2. Text: ‘Help’ to 81066